About Online Merchandise Sales
● This product will be sold at “hololive production OFFICIAL SHOP” and “Geek Jack“.
● Prices listed include tax.
● Prices and designs may be changed or canceled without prior notice.
● No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.
● At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.
● Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.
● Products may go on resale at a later date.
Online Purchases
*Please review the following information before you consider making a purchase.
Sales Period
8 PM, November 22nd, 2024 ~ 6 PM, December 9th, 2024 (JST)
hololive production OFFICIAL SHOP Shipping Period
●Advance shipping items: The shipping will begin in mid-January 2025.
●Made-to-order items: Estimated around early March to early April 2025.
*Note that the date of delivery may vary depending on the customer’s receipt status.
Geek Jack Shipping Period
●Made-to-order items: Estimated around early March to early April 2025.
*Note that the date of delivery may vary depending on the customer’s receipt status.
Regarding Advanced Shipping Items
●hololive production OFFICIAL SHOP will sell items that will be shipped early.
Shipping for orders consisting of the following items is scheduled to commence from
mid-January 2025.
Advanced shipping items
・Essentials Pack L
・Essentials Pack XL
・SuperNova Light
・T-shirt L
・T-shirt XL
・Towel
・Button Badge
Precautions
Please note that the concert merchandise is not purchasable with other items (both in-stock and made-to-order). Please separate the payments if you want to purchase other made-to-order items.
* Please note that shipping fees will be incurred for every purchase, and shipping cannot be combined.
●Advanced shipping items are limited in number and sales will end once stock has run out
●Please review the following information for hololive production OFFICIAL SHOP customers residing in areas eligible for international shipping and wish to buy advanced shipping items.
○Delivery and Receipt
The delivery carrier is DHL.
Please note that international shipments may take longer to arrive than domestic shipments. For reference, shipments to the U.S. generally arrive in approximately 3 business days.
Please abide by the rules and regulations for the receiving area. Once orders have been placed, DHL will contact you and ask you to provide any necessary customer information.
COVER Corporation and its vendors will not be held responsible in the event that you do not receive your items prior to the date of the concert. In such cases, orders cannot be canceled or refunded.
○Defects
Should a customer receive a defective item, COVER Corporation and its vendors may not be able to guarantee delivery of the replacement before the concert date due to international shipping.
*For additional precautions, please read carefully the “Legal Information and Notices required by the Act on Specified Commercial Transactions” of this store.
